Refund Policy

You may request a refund within 14 calendar days of the date we receive your payment. Requests submitted after the 14-day window has closed are not eligible for a refund.

The 14-day guarantee applies to fees paid directly to FOCUSZ for our design, development, SEO, and marketing services, including deposits and package purchases, provided that:

• The request is made within 14 days of the original payment.
• Work delivered up to the refund request date has not been published, launched, or handed over for production use.
• You have not received a substantial portion of a fixed-scope deliverable (for example, a completed website, a shipped mobile app build, or a delivered campaign creative package).

• Third-party costs paid on your behalf, such as domain registrations, hosting, paid media spend, stock assets, plugins, licences, or subscriptions.
• Completed and delivered milestones that have already been approved or put into use.
• Retainer hours that have already been performed during the current billing cycle.
• Requests submitted more than 14 days after payment.

If work has started but no completed milestone has been delivered, we will refund the balance of your payment after deducting hours already worked at the rate stated in your proposal or statement of work, and any third-party costs incurred on your behalf.

Email hello@focusz.studio from the address on file for your project. Please include your invoice or order number, the payment date, and a short note about why you would like a refund. This helps us improve.

Approved refunds are issued to the original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

Before opening a chargeback with your bank or card issuer, please contact us first — most concerns can be resolved quickly and directly. Unwarranted chargebacks may be disputed with evidence of work delivered.

We may update this Refund Policy from time to time. The ‘Last updated’ date at the top reflects the current version, which applies to payments made on or after that date.

Need help with a refund or have a question about this policy? Email hello@focusz.studio and we will respond within one business day.